• Dispensed by registered EU pharmacies
  • Confidential EU Service
  • Order by 4pm for quick delivery
  • Consultations by Qualified Doctors
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About ApothekeGerman

At ApothekeGerman, we understand the challenges of accessing your doctor’s services amidst our busy personal and professional lives. Finding time to visit both a doctor and a pharmacy to obtain your medication can be exceptionally difficult. That’s why we offer a convenient solution. With our services, you can easily order your medication online and have it delivered right to your doorstep by one of our EU pharmacies. We aim to simplify the process and make it more accessible for you.

Disclaimer Policy (Medical Disclaimer)

Please note that any product information or advice provided on this website is for informational purposes only and should not be considered a substitute for the advice given by your own medical practitioners. It is important not to rely on the information presented here for the diagnosis or treatment of any health problem or disease. Before making any purchase, carefully read all product information and, if you suspect you have a medical condition, promptly consult your healthcare professional.

Prices, specifications, and services mentioned on this website are subject to change without prior notice. Technical specifications and features are provided as general guidance and cannot be guaranteed to be completely accurate. While we have taken every effort to ensure the accuracy of the information provided on this website, minor discrepancies may occur.

Limitation of Liability

Under no circumstances shall we, along with our agents, directors, employees, or suppliers, be held liable for any lost profits or any special, incidental, or consequential damages arising from or related to the use or performance of information, the provision or failure to provide services or products, or any material available on the site.

In the event that we or our agents, directors, employees, or suppliers are found liable for any loss or damage resulting from the use of the information, services, or products on this site, our liability will be limited to the actual cost incurred by us for the provided services or products.

Terms and Conditions

  • We assume no liability for the use of any products supplied. It is the responsibility of the purchaser to use them under the guidance of a physician.
  • In the event, the requested products are detained and confiscated by foreign customs our site guarantee will be adhered to.
  • ApothekeGerman is not responsible for returning products caused by improper delivery due to wrong shipping information provided by the purchaser.
  • Prices are subject to minor changes according to international currency rates.
  • Availability of products is subject to change without further notice.
  • ApothekeGerman is not responsible for dispatch delays caused by temporary delays in the delivery of the requested product/products from the manufacturer/supplier or by any other unforeseeable delays. Nor is ApothekeGerman responsible for delivery delays caused by holidays or by the mail service in charge of the delivery.
  • Order cancellations are not accepted after the order has been shipped.
  • We do not sell any products other than those listed on this site.
  • I, the customer, understand and agree that I am responsible for all customs, tariffs, and taxes, if applicable, in my country. I have checked that the medication is permitted in my country.
  • I, as a user of this website, agree that I am not accessing this site to gain information to use against the website operators its affiliates, or any other person or entity in any conceivable manner.
  • I, as a user of this website, agree that I will hold the operators of this website or anyone associated with this website harmless for any information I find herein.
  • I, as a user of this website, agree that I know and understand the laws in my country and province/state with regard to purchasing prescription medication and agree to hold the owners and operators of this site harmless for my actions.

Security & Delivery Information

This site is protected by secure 128bit SSL (Secure Sockets Layer) encryption, and sensitive data is never stored unencrypted, so you can feel assured that all your ordering details are safe. Our site has a digital security certificate signed by Thawte, a leading security provider.

Orders supplied from domestic sources are dispatched within 24 hours, and sent by fast worldwide delivery (all prices on this website include delivery). Orders from international suppliers may take 48-72 hours to ship, and in very special cases specific denoted products may take weeks to ship. We accept payment on most major credit cards, but certain products may only be used with certain card types, or other payment methods, depending on payment provider regulations. Shopping with us is 100% safe. Shipping fees vary by product ordered.

Customer Guarantee: If you do not receive your order please let us know immediately and we will send it again. We try to ensure that ALL parcels are delivered.

How is my order delivered?

Most orders are processed and shipped within 1-2 business days of being received (see specifics above). You will receive a confirmation automatically by e-mail when your order has been shipped and your payment processed. If we are out of stock we will e-mail you with an approximate delivery time or offer you an alternative product, unless a backorder notice was already published on the website.

Orders are shipped by DHL or UPS through Netherlands or Germany. Delivery within the EU takes 1-4 working days, however, delivery to the USA and the Pacific Rim is generally within 10 – 12 working days and 15 – 21 working days to the rest of the world from the date of dispatch. Some orders may be dispatched by Royal Mail or another postal carrier. Some specialty items will take up to 30 days for delivery, due to extra processing required by law.

Unfortunately, we have no control over mail service problems and delays. Please remember that there are several factors that can elongate delivery times slightly such as statutory vacations, postal service suspensions, elections, and industrial action on the part of the mail service.

If after 30 days from the shipment date, your order does not arrive or show a recent tracking update, we will issue a free reshipment. If after 15 days your tracking number (where one has been issued) shows no updates, we will reship it. In the event of a double delivery (original and reshipment orders both arrive), we will rebill you for the extra product. You will be able to return duplicate shipments for credit when requested, less a 10% stocking fee unless an exception is granted by ApothekeGerman.

We do however have an excellent success rate for getting your goods through on time. The packages you will be sent are small and discrete. All invoices are sent via e-mail as confirmation of the order, but can also be printed from the Account area of the website.

We are always available and happy to answer any questions or queries you may have regarding delivery, ordering, or other products you would like to see in our stock.

We do not provide customer service or order by phone, only via the website and e-mail. This allows us to keep our prices to you lower on the website, and operate more efficiently with customers from dozens of different time zones.

Guarantee

ApothekeGerman is not responsible for the individual laws of the customer’s own country with regard to our products. However, if your order becomes lost or does not deliver within a reasonable amount of time, for any reason, then we do offer a limited guarantee. We offer to replace your order, free of charge, one time only. Any further reships or credits for that same order are solely at ApothekeGerman’s discretion.